CRM for professional services

Welcome!  This site provides information about CRM - contact relationship management - and how to get the best out of these systems. 

If you need advice on how to build a business case, select the most appropriate system, and ensure your implementation project is successful - read on.  You will find information about how to get started, a template for a CRM project, and published articles that set out the do's and dont's of CRM in professional services.

I've implemented CRM on several occasions, and have the scars to prove it.  I have seen what works, and also what doesn't.  So I can help you to avoid the pitfalls that await the unwary, and create an implementation strategy that will greatly increase your chances of success. 

If you find this information useful, please contact me for further information about how Tandem Management can help to ensure the success of your CRM project.